Easy Returns

Paintball Store, Inc. – Exchange and Warranty Policy

At Paintball Store, Inc., we are committed to providing premium products and excellent customer service. All products are carefully inspected before delivery to ensure you receive high-quality items. While all sales are final, we understand that there may be situations where you need an exchange or assistance with your purchase. We offer exchanges on unused, factory-sealed products under the following guidelines:

  • Exchanges must be requested within 48 hours of receiving your order.
  • Items must be brand new, unopened, and in their original packaging.
  • Please note, we do not accept returns on paintballs or special order items.

If you need to initiate an exchange, contact us at (281) 469-9777 (Monday to Friday, 8 AM - 5 PM CST) or email us at [email protected]. Customers are responsible for shipping costs associated with exchanges, especially when the original order had free shipping.

Lifetime Warranty on Paintball Markers
We proudly provide a lifetime warranty on all paintball markers purchased in-store. This warranty covers manufacturing defects, giving you peace of mind with your investment. Please note, this warranty does not cover parts. For warranty support, contact us, and our team will guide you through the process.

Manufacturer Defects & Warranty Claims
In case of a manufacturer defect, customers must follow the manufacturer’s warranty policy. We’re here to help facilitate your warranty claim and ensure you receive proper support.

How to Return or Exchange
To process your exchange or warranty claim, include a clear RMA number on the outside of the package and send it to:

Paintball Store, Inc.
2309 Aldine Meadows Rd
Houston, TX 77032

Exchanges are typically processed within 3-5 business days upon receipt.

Our goal is to ensure your satisfaction while maintaining great service for all our customers. We appreciate your understanding and cooperation as we work together to find the best solutions. If you have any questions or need assistance, please don’t hesitate to contact us. Your satisfaction is our priority!